Welcome to atelier.business (the ‘Site’).
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. TRANSACTION CURRENCY AND PRICING
All pricing is in US Dollars (USD). For International customers, the currency conversion will be handled by PayPal and/or your Credit Card company. All prices listed are exclusive of tax. Tax will be added at the checkout stage.
2. SHIPPING AND DELIVERY
Atelier delivers products all over the world. Shipping rates are outlined on our Shipping page, and will be quoted with any order.
3. CUSTOMER SERVICE
Atelier is committed to providing exceptional customer service and quality products. We strive to make sure that all products listed on our website are in stock and pricing is true and correct. Standard dispatch timeframes are between 1-3 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
4. REFUND POLICY
If the goods are faulty, please get in touch with us so we can provide you with a refund, exchange or credit within 30 days of purchase.
Atelier products are warranted to be free from defects in materials and workmanship for 90 days from original date of purchase, when used under normal conditions and for the purpose intended.
This warranty does not apply to damage caused by normal wear and tear, unreasonable use or neglect, placement in proximity to temperatures over 120ºF / 48ºC., or use of abrasive products with the exception of the polishing agent recommended in the accessories page of this site.
All designs are copyrighted and property of Atelier Designware.
You may not modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site. You may reproduce, publish, transmit, distribute, or display the images herein contained for publicity purposes on social media or journalism venues.
When purchasing from Atelier your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.
Atelier is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. If you join our email list, be assured we do not share our list addresses with any vendors. We only use your information to identify your orders, provide you with Atelier updates (if requested) and to personalize your shopping experience with us.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when signing in to your account or proceeding to a checkout to finalize an order you may wish to make.