Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. TRANSACTION CURRENCY AND PRICING
All pricing is in United States Dollars (US$). For International customers, the currency conversion will be handled by PayPal and/or your Credit Card company.
2. SHIPPING AND DELIVERY
Atelier delivers products to most places on Earth. Shipping rates are outlined on our Shipping page, and will be quoted with any order.
3. CUSTOMER SERVICE
Atelier is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are in stock and pricing is true and correct. Standard dispatch timeframes are between 1-3 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t do what they are supposed to do, get in touch with us and you can choose between a refund, exchange or credit within 30 days of purchase.
Atelier products are warranted to be free from defects in materials and workmanship for 90 days from original date of purchase, when used under normal conditions and for the purpose intended.
This warranty does not apply to damage caused by normal wear and tear, unreasonable use or neglect, placement in proximity to temperatures over 120ºF / 48ºC., or use of abrasive products with the exception of the polishing agent recommended in the accessories page of this site.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use or promotional use. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above) modify, create derivative works of, in whole or in part, any of the Contents of this Site.
Atelier is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone else. We use this information to identify your orders, provide you with Atelier updates (if requested) and to personalize your shopping experience with us.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.